Frequently Asked Question
Internet Explorer - Clearing Cache and Cookies
Last Updated 6 years ago
This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.
1. Select Tools (via the Gear Icon) > Safety > Delete browsing history….
NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
4. Close All IE windows. Reopen IE and try again.
1. Select Tools (via the Gear Icon) > Safety > Delete browsing history….
NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
4. Close All IE windows. Reopen IE and try again.