Selecting a call handling mode.

1. Select the status drop down listed under your name to select the call handling mode to use.

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Customizing your call handling modes.

1. Select the phone icon next to your name


2. Select the settings gear from from the expanded screen.


3. From the settings pane, select call routing


4. From the "When " drop down, select the mode you wish to modify



5. From here you can change the listed settings as you see fit for the Mode you select and the Situation you need it for.

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Common Tasks:

Record Voicemail greeting:

1. Select "Change" next to The voice mail greeting status:


2. Use the options on this window to record a unique greeting to be played when you are in this mode:

Route calls to another extension:

Warning! This is a powerful option, please read all the options carefully before making changes.

1. Select Change next to the incoming call status

2. To always redirect the calls in this mode select the "Always..." option and select the drop down


3. In the "forward the call to" option begin typing the name of the extension or extension number to forward to. Once the desired destination is listed, select it.




-Important Note: Voicemail behaves uniquely in these situations depending on where you send the call. There are 2 scenarios that can occur in this situation:

• Scenario 1: If you send the callers to a destination that has no call timeout or voicemail, the caller will never receive a voicemail. Their call will continue to ring at the destination or escalated destinations until the call is handled or the caller hangs up. Voicemail less / forever ring destination are typically associated with locations like Nurses Stations.
• Scenario 2: If you send the call to a destination that has voicemail enabled, when the max ring count is reached at the destination, the caller will be sent back to your voicemail and not the voicemail of the forwarded destination. This can be less than desirable in coverage situations, however this is by design and there is no way to compensate for this behavior.

4. Press Save when complete to apply the changes.